Free Returns into 14 days. It is important that the product keeps the label intact and has not been used. Likewise, it must be returned in the same official packaging in which it was sent. If it is not received in the same or is damaged, a reduction of €5 will be made from the refund. As soon as we receive the returned shipment, it will be refunded.

Free changes into 30 days.

Easy. By one of these three ways:

  • Mail: shop@fiodemartie.com
  • Whatsapp: + 34 645 20 94 43 (direct link on the website)
  • Por teléfono: +34 639 77 46 26
  • Through our contact form

By providing your name, we locate the order. Our customer service department takes note of the address where we will send our transport company (Tipsa) (at NO COST TO STOP YOU) to pick up said order. If it is an exchange, the new one will be delivered to you at the same time of collection.

For returns, your refund will be made at the same time we receive the return shipment.

NOTE: If you decide to send the product back to our facilities at your own expense, such return is the sole responsibility of the customer. The shipping address is:

Fio de Martié

c/ Parroquia de Guísamo, parcela A1, nave 6; 15165 Bergondo (A Coruña)

24/48 hours throught our standard shipment which it is free in Spain.

If you choose PREMIUM shipping, delivery is guaranteed within 24 hours. You will find the cost by clicking on this option when choosing the shipping method.

Shipments are made through the TIPSA agency.

Orders placed before 4:00 p.m. will be shipped on the same day; orders placed later, the next day. Orders placed after Friday at 4:00 p.m. are processed on Monday of the following week.

Orders paid by bank transfer will be processed once payment is confirmed by our bank.

Once we have shipped your order, you will receive a confirmation email with shipping details and a location number. 

No, It’s not required to open an account, but if you do register, you will enjoy the following benefits:

  • Track your orders and view previous orders

  • Access your Wish List

  • Receive notifications when new products are available

  • Save your address and the details of your credit card to speed up making purchases

  • Have control over the details of your account and subscriptions to the newsletter.

If you have lost or forgotten your password, follow the these instructions to recover it:

  • Click on the “Enter” icon at the top right
  • Click on “I forgot my password”
  • Follow the instructions in the pop-up window that appears
  • Enter your e-mail address and click on “Send”. 
  • You will receive an e-mail with a new temporary password, which you can change whenever you want by following some very simple instructions.

La seguridad es muy importante para nosotros. Por eso, hemos escogido una pasarela de pago con cifrado SSL para que pueda introducir los datos de su tarjeta con total tranquilidad, además de permitir el pago por Paypal. Les informamos que los datos de la tarjeta que usted introduzca no serán almacenados bajo ningún concepto.


If we have not been able to resolve your question, please Contact us

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