FAQs

You can search for products by browsing through the categories in our top and bottom menus and also use the general search feature with the magnifying glass icon. After you find the product that you want, you can add it to your cart and then proceed to the checkout. On the payment page, enter your personal details, billing and/or shipping address and we will take you to the Caixabank secure payment gateway.
It’s not required to open an account, but if you do register, you will enjoy the following benefits:
  • Track your orders and view previous orders
  • Access your Wish List
  • Receive notifications when new products are available
  • Save your address and the details of your credit card to speed up making purchases
  • Have control over the details of your account and subscriptions to the newsletter.
If you have lost or forgotten your password, follow the these instructions to recover it:
  • Click on the “Enter” icon at the top right
  • Click on “I forgot my password”
  • Follow the instructions in the pop-up window that appears
  • Enter your e-mail address and click on “Send”. 
  • You will receive an e-mail with a new temporary password, which you can change whenever you want by following some very simple instructions.
Security is very important to us. That is why we have chosen an SSL-encoded payment gateway so that you can enter your credit card details with complete peace of mind. We inform you that the credit card data that you enter will not be stored under any circumstances.
Free changes in 15 days from the arrival of the product to the indicated address, assuming Fio de Martié the costs of collection and new shipping. In case of money back, it is allowed within 15 days after delivery of the order. For this option, the costs of collection and delivery to our facilities are assumed by the buyer; If we send the transport we would charge a supplement of € 3 in Spain and variables for the rest of the world, although the client is free to send it on their own by the company of their choice to the Fio de Martié facilities in c / Parroquia de Guisamo, parcela A1 nave 6 Bergondo ( A Coruña). For changes and / or returns, contact by email at shop@fiodemartie.com, by WhatsApp through this website or by phone +34 674 734 264. It is important to remember that for changes and / or returns, the product must be returned at its original state, the original packaging and the label that accompanies the product. Goods that have been used, altered and manipulated will not be accepted shop@fiodemartie.com
24-48 hours in Spain. For worlwide shippings, between 3-7 days. Orders placed before 6 p.m. will be shipped on the same day; orders placed after this time, on the following day. Orders placed after 5 p.m. on Friday will be processed on the following Monday. Orders paid by bank transfer will be processed once payment has been confirmed by our bank. After we have shipped your order, you will receive a confirmation e-mail with details of the shipment and a tracking number. If you are registered with our site, you can view and track the status of your shipment by entering your account and selecting “My Orders” from your control panel.
If we have not been able to resolve your question, please Contact us Contact us